Customer Service Policy

Policy Objective

The Customer Service Policy of ohpollysale.it.com is formulated to standardize the platform’s customer service standards, unify service processes, and provide professional, efficient and standardized pre-sales, in-sales and after-sales service support for all global customers. As a professional Oh Polly authorized reseller e-commerce platform, we take customer satisfaction as the core service standard to solve all shopping problems for users.

Pre-Sales Service Support

We provide comprehensive pre-sales consulting services for customers shopping on ohpollysale.it.com. Users can consult product style, size, fabric, craftsmanship, discount rules, shipping standards and other related questions through official channels. Our customer service team has professional product knowledge and can provide accurate and detailed answer guidance to help customers make accurate purchase decisions. The platform updates new arrivals regularly, and customer service can also provide users with new product recommendation and trend analysis services.

In-Sales Service Guarantee

During the order placement and payment process, we provide real-time order consultation and problem-solving services. For problems such as order payment failure, order information error, address modification and order status query, our customer service team will respond and handle them in a timely manner to ensure the smooth progress of user orders. All platform transactions are settled in unified USD, and customer service can answer users’ questions about currency settlement and order amount in real time.

After-Sales Service Standards

In terms of after-sales service, we strictly abide by the platform’s shipping and refund policies to provide users with one-stop after-sales solutions. Including logistics order tracking, abnormal delivery processing, 60-day free return guidance, 5-10 working days refund progress query and other services. For all after-sales problems encountered by users during shopping on ohpollysale.it.com, we will follow up the whole process until the problem is properly solved.

Service Contact Channels

To ensure that users can obtain service support in a timely manner, we provide dedicated email service channels. Users can send consultation, feedback and complaint content through the official dedicated email press@ohpollysale.it.com. Our customer service team will check and reply to user emails regularly to ensure efficient and professional service response. We continue to optimize the service system, listen to user feedback, and continuously improve the shopping experience of ohpollysale.it.com.

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