Refund Policy

Policy Scope

This Refund Policy is formulated for all consumption behaviors on the e-commerce platform ohpollysale.it.com, standardizing the return and refund conditions, processing cycle and service standards, and protecting the legitimate shopping rights and interests of all platform customers. This policy is applicable to all products sold on the site and all global user orders.

Return Eligibility & Time Limit

ohpollysale.it.com provides a 60-day free return service for all orders. Customers who are not satisfied with the purchased products, or need to return goods due to product size, style and other personal reasons, can apply for return and refund within 60 days from the date of order receipt. The returned products must be kept in unused, intact, unwashed and undamaged conditions, with original labels and packaging complete, so as to pass our warehouse inspection and complete the refund process.

Refund Processing Cycle

After we receive and inspect the returned goods and confirm that the products meet the return standards, our finance team will complete the refund review and payment within 5 to 10 working days. The refund will be returned to the customer’s original payment account in full. All return and refund procedures are automated and standardized, and we will strictly follow the time limit regulations to ensure that customers receive the refund in a timely manner.

Free Return Service

Our platform supports free return services for all eligible orders. Customers who meet the return conditions do not need to bear any return freight and handling fees. All return-related costs are borne by ohpollysale.it.com, reducing the shopping cost and risk for customers.

Special Refund Instructions

For orders that have been shipped but not yet received, customers can apply for order cancellation and refund, and the refund cycle will also follow the 5-10 working days standard after confirmation. For products with man-made damage, missing accessories or exceeding the 60-day return period, we have the right to reject the return and refund application. If you have any questions about the refund process, you can contact our customer service team for consultation.

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